Shipping policy
This policy applies to orders from the United Kingdom. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.
A. ORDER HANDLING & CUT-OFF TIME:
Handling time is (0-1) Business Days (Monday to Friday)
Order cut-off time will be 12:00 PM (GMT) Greenwich Mean Time (London)
B. Shipping Costs and Transit Time
| Delivery option | Order value | Delivery cost | Transit time |
|---|---|---|---|
| Standard | Below £18.48 | £2.99 | 3–5 business days |
| Standard | £18.48 and above | Free | 3–5 business days |
| Express | Below £26.98 | £4.99 | 1–2 business days |
| Express | £26.98 and above | Free | 1–2 business days |
C. DELIVERY TERMS
We ship with Royal Mail Tracked 24®.
D. ADDRESS CHANGE
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us as soon as possible before you receive the order fulfilment confirmation.
E. CANCELLATIONS
If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.
F. DAMAGED PACKAGES IN TRANSIT
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.